Refund and Returns Policy
Return & Refund Policy
At Update Life, we prioritize customer satisfaction and strive to ensure a smooth and transparent process for returns, exchanges, and refunds. Please carefully review our policies to understand the steps involved.
Important Notice
- All return requests must be initiated within 7 days of receiving the product.
- A video recording of the package opening is mandatory for all return claims.
- Claims without unboxing video proof will not be processed.
- Please note: If you simply do not like the product or it does not meet your expectations, we do not accept returns for these reasons. We recommend you review the product carefully via the product videos available before making your purchase.
Return Process
Step 1: Initiate Return
- Contact our support team at:
- Email: support@updatelife.in
- Phone: +91 78598 50075
- Provide the following details:
- Order Number
- Clear reason for return
- Unboxing video proof (mandatory for claims)
- Clear photos of the issue or damage
- Our team will acknowledge your request and guide you through the next steps.
Step 2: Return Verification
- Return Request Verification::
- Our team will review your return request within 24 hours.
- If the return request is approved, we will provide you with return shipping instructions.
- Return Shipping Cost:
- The customer is responsible for the return shipping cost.
- Original Packaging
- Please use the original packaging for the return shipment to ensure the product remains secure during transit.
Step 3: Product Return
- Pack the product securely in the original packaging.
- Ensure that all original tags, accessories, and components are included in the package.
- Ship the product to the provided address using a tracked delivery service.
- Share the return tracking details with our support team for timely processing.
Step 4: Quality Check
- The returned product will undergo a quality inspection upon receipt.
- For a return to be accepted:
- The product must be unused, unworn, and in original condition.
- All tags and labels must be intact.
- The product should be free from any damage.
Refund Process
Refund Timeline
-
- Once the product has passed the quality check, the refund will be initiated within 24-48 hours.
- The refund will be credited to the original payment method.
- The complete refund process takes approximately 5-7 business days to reflect in your account.
Refund Eligibility
We process refunds for the following cases:
- Damaged products (with unboxing video proof)
- Wrong items received
- Quality issues (subject to verification)
- Undelivered orders (if confirmed by courier)
Non-Refundable Cases
Refunds will not be processed for:
- Used or worn products
- Products without tags or accessories
- Items returned after 7 days of delivery
- Products returned without proof of purchase
- Damaged products due to customer handling or misuse
- Products that you simply do not like: Please ensure you review the product through the available product videos before purchasing.
Exchange Policy
Exchange Eligibility
- Size issues: Return must be requested within 4 days of delivery.
- Quality issues: Return must be requested within 7 days of delivery.
- Product must be unused, with tags still attached.
- The original packaging must be intact.
Exchange Process
- Contact our support team to initiate an exchange request.
- Once the exchange is approved, we will send you return instructions and provide shipping details.
- Ship the product back at your cost to the provided address.
- You will receive the exchanged product within 7 business days of receiving the returned item.
Special Policies
For Wholesale Orders
- Bulk returns require prior appointment for scheduling.
- Refund eligibility requires a minimum of 80% of the order value.
- Products go through a special quality check process before approval.
- Custom order exchanges available under specific terms.
For Resellers
- Customer complaint verification is mandatory before processing returns or exchanges.
- Product authenticity checks will be performed.
- Return shipping coordination support will be provided.
- Priority for replacement stock for resellers once return claims are verified.
Cancellation Policy
- Orders can be cancelled before dispatch.
- Cancellation charges may apply depending on the circumstances.
- Refund for cancelled orders will be processed within 2-3 business days.
- Wholesale orders have special cancellation terms based on order size and customization.
Important Guidelines
Documentation Required
To ensure a smooth return or refund process, please ensure the following documents are provided:
- Original invoice for verification
- Unboxing video (mandatory for all claims)
- Clear photos of the issue or damage
- Return shipping proof (tracking details)
- Bank details for processing refunds (if applicable)
Product Condition
To qualify for a return or exchange, the product must meet the following criteria:
- Unused and unworn
- All original tags and packaging must be intact
- No customer-induced damage
- Complete accessories included with the product
Contact for Returns
For any return or refund inquiries, please contact our customer support team:
- Email: support@updatelife.in
- Phone: +91 78598 50075
- Business Hours: Monday to Saturday, 10:00 AM - 6:00 PM
Note
Update Life reserves the right to:
- Modify or update return/refund policies as needed.
- Reject claims if the necessary documentation is not provided.
- Take appropriate action against fraudulent claims.
- Request additional verification if deemed necessary.
For any queries regarding returns or refunds, please reach out to our support team. We are committed to resolving your concerns while maintaining our quality standards.